Arif
Role: Customer Support
Languages: Bengali, English
Shift: 10 PM to 6 AM
Meet fbaji Contact agents
If someone gets stuck after 11 PM, a live agent is the most helpful; users from Dhaka to the whole country usually seek help here first
Mim
Role: Help Center Representative
Languages: Bengali, Hindi
Shift: 8 AM to 4 PM
Rayhan
Role: Account Guide
Languages: Bengali, English
Shift: 4 PM to 12 AM
Sara
Role: Live Chat Support
Languages: Bengali, Urdu
Shift: 6 AM to 2 PM
You'll see, each agent has a different role, so the right person for the problem you're having is reached quickly
How fbaji Support works
If someone is visiting for the first time, the whole process feels very simple; first log in to fbaji, then briefly describe the problem; often the answer comes within 2 minutes, especially for common questions related to bKash or Nagad
Another advantage is that the team works in shifts based on Dhaka time, so whether early-morning Rocket-related questions or evening account verification, different people get different answers
Help Center Starting here, you can see step by step what to write
Easy way to contact fbaji
Some issues are resolved in chat, some are better by email, so fbaji hasn't kept just one path, but several clear options
Live chat
If you want quick answers, this is the best place for short questions, status updates, or login issues, all easily accessible here
If there are screenshots or details, email is good; the team gets all the information at once, and follow-ups are organized
Phone support
If the work stops, speak directly; even in busy times, having the number handy helps things move faster
If something gets stuck with bKash, Nagad, or Rocket, just select a channel and the team will review your case
fbaji trust information at a glance
4.4/5 rating, 77,976 reviews, 7.2M+ users, and 579+ titles; these four numbers say a lot about the service launched in 2021 with 99.7% uptime
Three common questions about fbaji Help
What should I write in fbaji Support?
Describe the problem briefly; if login is blocked, include what you see on the screen
Is help available for bKash or Nagad?
Yes, it helps; if the transaction isn't shown, provide the reference and time
How long does it take to get an answer from
General questions get quick answers; complex cases may take a little longer